Intended Learning Outcomes
The aim of this course is to provide students with knowledge and key analytical tools in operations management with a focus on products and services.
Upon completion of the course, students should be able to:

Knowledge and understanding
1. Describe analytical frameworks for analysing processes.

2. Demonstrate understanding of quantitative tools used for analysing processes.

Skills and abilities
3. Perform quantitative analysis based on various metrics with and without variability.
4. Simulate cases using spreadsheets.

Judgement and Approach
5. Use quantitative analysis for evaluating process performance based on various metrics.
6. Reflect upon and evaluate quantitative tools and their strengths and weaknesses